At ipayung, privacy is more than a legal requirement — it is a core value we uphold. We want you to have a clear understanding of how your personal information is collected, used, and protected every time you use our platform.
Six core principles that form the foundation of how we manage and protect user personal data.
All personal data is stored on servers protected with high-level encryption. Our systems are regularly audited by independent security experts to ensure no exploitable vulnerabilities exist.
Ipayung has never and will never sell, rent, or transfer users' personal data to any third party for marketing or advertising purposes without explicit consent from the user.
Identity verification (KYC) documents submitted are used solely for account verification and legal compliance purposes. These documents are stored securely and accessed only by qualified compliance staff.
Ipayung uses cookies to improve your experience. You can manage your cookie preferences through your browser settings at any time — no cookies are required for the platform's core functions.
Only designated staff who require access to user data to perform their authorised duties are permitted to do so. All access is logged and automatically monitored by ipayung's internal systems.
Ipayung's privacy policy is crafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We regularly update our privacy practices to ensure ongoing compliance with the latest legislation.
When you interact with the ipayung platform, we collect several categories of information depending on the type of interaction. This information is collected directly from you or automatically through your use of the platform.
Information you provide directly:
Automatically collected information:
ipayung does not collect unnecessary information. Every category of data collected has a clear purpose and is used only for the purposes stated in this policy.
The personal information we collect is used for various purposes related to the operation of the iPAYUNG platform and the services we offer to users.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Identity verification and KYC | Name, IC/Passport, address | Legal obligation |
| Deposit and withdrawal processing | Bank/wallet details, transaction history | Contract fulfilment |
| Customer support | Email, communications, account history | Legitimate interest |
| Sending promotions and offers | Email, phone number | User consent |
| Fraud prevention | IP address, session data, account activity | Legitimate interest |
| Responsible gambling monitoring | Gaming patterns, activity data | Legal obligation |
We do not use user data to make automated decisions that have a significant effect on your rights or interests without meaningful human involvement in the process.
Ipayung takes a strictly limited approach to sharing user data. Your personal information is only shared in the following circumstances:
ipayung has never: Selling user data to advertisers, sharing data with competing gaming platforms, or using user data for purposes unrelated to platform operations.
Protecting your personal data is the top technical and operational priority at iPAYUNG. We implement multiple layers of security to ensure data integrity and confidentiality are maintained at all times.
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security in a digital environment. In the unlikely event of a security incident involving user data, ipayung will notify affected users within a reasonable timeframe and take immediate action to contain the damage.
Ipayung uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and ensure the platform functions properly.
Types of cookies we use:
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Ipayung retains users' personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.
When data is no longer needed and there is no legal obligation to retain it, ipayung will securely delete or anonymise that data using methods that ensure it cannot be recovered.
As an iPAYUNG user, you have certain rights regarding your personal data protected under the Personal Data Protection Act 2010 (PDPA) Malaysia.
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data in your account.
Request deletion of data that no longer needs to be retained, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a portable format for transfer to another provider if needed.
Request a temporary restriction on the processing of your data under certain permitted circumstances.
To exercise any of the rights above, please contact our Privacy Officer using the details at the end of this policy. We will process your request within 30 business days of receiving a complete submission.
The iPAYUNG platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from children or minors.
If we find that personal data of an individual under 18 years of age has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe we may have data from a minor in our systems, please contact us immediately.
Parents and guardians are encouraged to monitor their dependants' online activity and ensure they do not access online gaming platforms that are not age-appropriate.
Ipayung reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use.
Any significant amendments will be communicated to registered users via email at least 14 days before they take effect. The latest update date will always be displayed at the top of this page.
Continued use of the iPAYUNG platform after any policy amendment takes effect will be considered your acceptance of the latest version of the Privacy Policy. If you disagree with the changes made, you may choose to close your account before the amendment's effective date.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact ipayung's Data Protection Officer through the following channels:
For general privacy questions and FAQs, you may also refer to our FAQ us. We are committed to responding to all privacy-related inquiries within 3 business days.
Company Information: ipayung is operated by a licensed entity that is registered and fully compliant with all data protection requirements set by the Personal Data Protection Commissioner of Malaysia.