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KYC (Know Your Customer) verification is required before your first withdrawal. The process requires a valid MyKad or passport copy. Verification is usually completed within 24 hours. You may start playing and making deposits without waiting for KYC to be completed, but withdrawals are only processed after identity verification is approved.

Yes, you can update your phone number or email address via the Account Settings section. Changes to your phone number require OTP verification to the new number before the update is applied. For security purposes, changes to key account information may also require additional identity verification through customer support.

ipayung only permits individuals aged 18 and above to register and use the platform. This is an absolute requirement with no exceptions. Any account confirmed to belong to an underage individual will be closed immediately and all balances returned in accordance with established procedures.

To close your account, contact the ipayung support team via Live Chat and state your request. Before closure, ensure your account balance has been fully withdrawn. ipayung also offers temporary account restriction options for players who wish to take a break, as part of our responsible gaming commitment.

The minimum deposit at ipayung starts from RM10 for e-wallet methods and RM20 for FPX online banking. The maximum deposit limit depends on your chosen payment method and account verification level. VIP members enjoy higher deposit limits as part of their exclusive membership benefits.

For most payment methods such as FPX, e-wallets, and credit/debit cards, deposits are processed instantly and your balance will appear in your ipayung account within seconds. For manual bank transfers (IBG), processing may take between 30 minutes to 2 hours depending on the bank's processing time.

ipayung does not charge any additional fees for deposits. However, some banks or e-wallet providers may apply a small transaction fee under their own terms of service. All such charges are beyond ipayung's control, and we recommend checking with your respective payment provider before making a transaction.

The minimum withdrawal at ipayung is RM30. The daily maximum withdrawal limit depends on your account level — standard members have a different daily limit compared to VIP members, who enjoy significantly higher withdrawal limits. Check the Withdrawal for full details.

Withdrawals may be declined for several reasons, including incomplete KYC verification, unmet bonus wagering requirements, incorrect bank account details, or suspicious account activity. If your withdrawal is declined, you will receive a notification with a clear explanation. Contact Live Chat support for further clarification.

Once a withdrawal request has been submitted and is being processed, the payment method cannot be changed. If you need to cancel a request before it is processed, contact Live Chat support immediately. Please ensure your bank account or e-wallet details are correct before submitting any withdrawal request to avoid delays.

Yes, the ipayung platform is fully optimised for mobile devices. You can access all games directly through the web browser on your smartphone or tablet — no additional app download required. The ipayung mobile interface is designed to deliver a seamless gaming experience on smaller screens with fast loading speeds.

Yes, all games on ipayung use Random Number Generator (RNG) technology that has been certified by independent regulatory bodies. Game providers partnered with ipayung are internationally licensed companies that comply with strict fair gaming standards. All return-to-player (RTP) percentages for slots and casino games can be found in each game's information section.

If a game session is interrupted due to a technical issue or lost internet connection, the ipayung system automatically saves your game state. When you log back in, the game can resume from where you left off. If any funds were lost due to a disruption on ipayung's end, contact support with your game session ID for investigation.

The wagering requirement or rollover is the minimum total bet amount you must reach before a bonus can be converted into withdrawable funds. For example, if the rollover is 10x and you receive a RM50 bonus, you need to place a total of RM500 in bets before you can withdraw funds related to that bonus. Each promotion has its own rollover requirement, which is clearly stated in the respective promotion terms.

ipayung daily and weekly bonuses are usually credited automatically to eligible active member accounts that meet the minimum deposit or gameplay requirements. Some promotions require you to activate them manually via the Promotions page before making a deposit. Make sure you log in and check the Promotions page regularly so you never miss an offer.

Log in to your ipayung account, go to Settings > Security, then select "Enable Two-Factor Authentication". Choose your preferred method — OTP via SMS or an authenticator app. Follow the on-screen instructions to complete setup. Once enabled, every login from a new device will require an additional verification code to keep your account secure.

Immediately change your account password and enable two-factor authentication if you have not done so. Contact ipayung customer support via Live Chat and report the situation right away. Our security team will review your account activity logs, terminate all suspicious active sessions, and help restore your account security as quickly as possible.

No. ipayung will never ask for your password, PIN, or OTP code via email, SMS, or Live Chat. If you receive any message claiming to be from ipayung and requesting such sensitive information, it is a fraudulent attempt. Report it to our support team immediately and never disclose your personal information to anyone.