IPAYUNG Terms and Conditions – Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

By accessing, registering for, or using any part of the ipayung platform — whether via the website, mobile app, or any other digital channel we provide — you agree to be bound by all terms and conditions stated in this document.

These terms and conditions constitute a legally binding agreement between you as the user and iPAYUNG as the platform operator. If you do not agree with any part of these terms, please discontinue use of the platform immediately.

IPAYUNG reserves the right to update these terms and conditions at any time. Any material changes will be communicated to users via their registered email or an in-platform notification. Continued use of the platform after such changes constitutes acceptance of the new terms.

2 Eligibility and Account Registration

To register and use the iPAYUNG platform, you must meet all of the following eligibility requirements:

• Must be at least 18 Years Old on the date of registration.
• Being an individual with full legal capacity to enter into a binding agreement.
• Not listed among individuals prohibited from using online gambling services in your local jurisdiction.
• Providing accurate, complete, and up-to-date information during the registration process.

Each individual may only register and maintain one account at iPAYUNG. Holding more than one account — whether under the same or different identities — is a serious violation. iPAYUNG reserves the right to close all duplicate accounts and withhold any associated funds pending investigation.

A KYC (Know Your Customer) verification is required before your first withdrawal. You will need to submit a valid government-issued ID such as your MyKad or passport, along with proof of current address. iPAYUNG will process these documents within 1–3 business days.

3 Deposit Funds

IPAYUNG accepts a wide range of deposit methods including local bank transfers, e-wallets, and supported digital payment options. All deposits are processed through a secure, integrated payment system with full encryption.

• The minimum deposit amount is RM 10 per transaction.
• Deposits are processed instantly for immediate payment methods; bank transfers may take 15–30 minutes depending on your bank.
• All deposits must be made using an account or payment method registered in the user's own name.
• IPAYUNG does not accept third-party deposits. Any deposit identified as originating from a third party will be returned and may result in the account being investigated.
• IPAYUNG does not charge any fees for deposits. However, your payment provider may impose separate charges.

If you experience any issues with your deposit, please contact the iPAYUNG support team via live chat and include your transaction proof to speed up the review process.

4 Withdraw Funds

IPAYUNG is committed to processing withdrawals quickly and efficiently. Withdrawal requests that meet all requirements will be processed within the timeframe determined by the user's VIP level.

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals may only be made to a verified account in the name of the registered user.
• Your first withdrawal requires a completed and approved KYC verification before it can be processed.
• All applicable bonus wagering requirements must be fully met before a withdrawal is permitted.
• IPAYUNG reserves the right to request additional documents for withdrawals exceeding a certain amount as an anti-money laundering precaution.

Withdrawal processing times depend on your VIP tier and chosen payment method. Platinum members enjoy instant processing, while standard accounts may take up to 24 business hours.

5 Bonuses and Promotions

IPAYUNG offers a variety of bonuses and promotions from time to time, including a welcome bonus, weekly cashback, reload bonuses, and exclusive VIP offers. All bonuses are subject to the following terms and conditions:

• Each bonus carries its own wagering (rollover) requirement that must be fulfilled before any withdrawal can be made.
• Bonuses cannot be redeemed for cash directly unless stated otherwise in the relevant promotion terms.
• IPAYUNG reserves the right to void any bonus if there is evidence of abuse, including the use of multiple accounts to claim bonuses.
• Only one welcome bonus is allowed per new user. Attempting to claim it more than once using different identities is a violation of these terms.
• All bonuses have a validity period that must be observed. Expired bonuses cannot be reactivated.
• Bonus terms may vary by game type — make sure you read the full details before accepting any offer.

IPAYUNG reserves the right to modify, withdraw, or terminate any promotion at any time without prior notice. However, bonuses that are already active will not be affected by such changes.

6 Game Rules

All games on the iPAYUNG platform use a Random Number Generator (RNG) that has been independently audited by a qualified third party. This ensures every game outcome is completely random and cannot be manipulated by any party.

• Game results recorded by the ipayung system are final and may not be disputed unless there is clear evidence of a significant technical failure.
• Any attempt to exploit glitches, bugs, or technical vulnerabilities in the system is prohibited and may result in immediate account closure.
• The use of automation software, bots, or any tools designed to gain an unfair advantage is strictly prohibited.
• In the event of a technical disruption during gameplay, ipayung will use system records to determine the appropriate course of action.

Players who encounter any technical issues during gameplay are encouraged to contact ipayung support immediately and retain relevant evidence to expedite the investigation.

7 Account Security

You are fully responsible for keeping your ipayung account password and login credentials secure. ipayung recommends the following steps to protect your account:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via your account settings for an extra layer of security.
• Never share your login credentials with anyone, including family members.
• Log out of your account when using a shared or public device.
• Report any suspicious activity on your account to the ipayung support team immediately.

IPAYUNG shall not be held responsible for any losses resulting from unauthorized use of your account due to your own negligence in safeguarding your login credentials.

8 Account Closure and Suspension

IPAYUNG reserves the right to suspend or close any user account without prior notice in the event of:

• Violation of any terms and conditions in this document.
• Providing false or misleading information during registration or the KYC process.
• Suspected or confirmed fraud, money laundering, or other illegal activities.
• Attempting to exploit the system, using bots, or engaging in bonus abuse.
• Instructions from relevant legal authorities.

Users who wish to voluntarily close their account may do so by contacting the iPAYUNG support team. Any valid remaining balance will be returned within 5–7 business days after a brief investigation is completed.

9 Responsible Gaming

IPAYUNG takes problem gambling seriously and is committed to promoting healthy and responsible gaming among all its users. We provide a range of control tools accessible directly through account settings, including:

• Daily / Weekly / Monthly Deposit Limit: Set a limit on how much money you can deposit within a specified period.
• Loss Limit: Set the maximum loss amount you are comfortable with before gaming activity is automatically paused.
• Session Time Limit: Limit how long you can play in a single session without a break.
• Temporary Break: Take a break from the platform for 24 hours, a week, or a month whenever you need it.
• Self-Exclusion: Choose to self-exclude from the platform for an extended period if you feel it is necessary.

If you or someone you care about shows signs of problem gambling, we encourage you to seek professional help. Do not hesitate to reach out to the ipayung support team — we are here to help, not just as a gaming platform. For more details, visit the Responsible Gaming us.

10 Liability Limit

IPAYUNG shall not be liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to financial losses from gaming, service disruptions, or unauthorized access to your account caused by your own negligence.

Ipayung's maximum liability to any user under any circumstances is limited to the user's account balance at the time of the relevant incident. ipayung makes no guarantee that the platform will operate without interruption or error at all times.

11 Terms Amendment

IPAYUNG reserves the right to amend, update, or replace any part of these terms and conditions at any time. Material changes will be communicated to registered users via email at least 7 days before the new terms take effect, except in situations requiring immediate changes for legal or security reasons.

The latest version of these terms and conditions is always available on this page. The date of the last update will be clearly displayed at the top of this document.

12 Contact Us

If you have any questions, concerns, or need further clarification regarding these terms and conditions, the ipayung support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly within the iPAYUNG platform — the fastest way to get an immediate response.
• Support Email: [email protected]
• FAQ Page: For answers to common questions, visit our FAQ page us.